Cancellation and Refund Policy

Subscription Services

Your membership in the subscription program (“Subscription Service”), including your ability to access the services, begins when you complete the intake form. At that time, you will be charged for the first month of the Subscription Services.

The Subscription Services may include access to licensed medical providers, medications where clinically appropriate, laboratory services (if applicable), and online care support. Please review our FAQs below for additional information.

If you are disqualified by a licensed medical provider for any medical reason prior to medication being ordered, you will receive a full refund.

Cancellation Policy

You may cancel your Subscription Service at any time for any reason.

To cancel your Subscription Services, please contact customer support at: support@feelgoodmeds.com

If available, you may also cancel through the cancellation process outlined in your online account.

If this notice requirement is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing cycle.

After cancellation, you will continue to receive Subscription Services through the end of your current billing cycle.

Please review the Refund Policy below to determine whether you are eligible for a refund following cancellation.

Refund Policy

You may request or be issued a refund for your current billing cycle only if, at the time of the request or cancellation, your medication has not yet been ordered.

For new patients, this will generally occur:

• Upon submission of your intake form (if no live video visit is required), or
• At the completion of your video visit (if a live visit is required)

For returning patients:

This will typically occur when a refill intake form is submitted for the specific billing cycle.

Our refund policy adheres to pharmaceutical regulations and industry best practices. Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered for a patient, in order to protect public health and safety.

Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.

Refunds for Bundle Pricing

If you purchased a bundled or multi-month plan, refunds (if eligible) will be calculated on a prorated basis, based on:

• The number of medication shipments already received, and
• The standard (non-bundled) monthly pricing.

Any unused portion of a bundled plan will be adjusted accordingly based on standard pricing.

Damaged or Incorrect Items

Please inspect your medication immediately upon receipt.

If the medication appears to be damaged or incorrect, please contact customer support immediately at: support@feelgoodmeds.com

In most cases, damaged or incorrect medications will be replaced by the dispensing pharmacy. Refunds will be considered on a case-by-case basis upon sufficient evidence of damage or incorrect fulfillment.

When possible, medication will be replaced rather than refunded.